At sydneysdirect.com.au, we respect your privacy and confidentiality.

Information entered via this website will not be used for any other purpose. Customer details will not be sold, loaned or otherwise distributed to any third parties under any circumstances whatsoever.

We do not capture, collect or view customer credit card or transaction account information at any stage in the online store experience. To further ensure the security of our customers, our staff cannot process credit card sales over the telephone and the sending of credit card information to us by email or fax is strongly discouraged.

In the future, we may send newsletters to customers, advising of new products coming into stock, special deals, etc. If you subscribe to our newsletters and subsequently change your mind, simply click the link to "unsubscribe".

Sales Terms & Conditions

The terms and conditions below apply to all sale transactions made with Sydneysdirect.com.au. When making an online purchase you agree to the terms and conditions set out below. Please read carefully and contact us if you have any questions.

Pricing: Sydneysdirect.com.au online store pricing is independent of retail store pricing. We update and publish our web store pricing daily in response to the fast pace of change in the online retail market. Due to lower overheads in running an online store versus a brick and mortar retail outlet, our physical retail stores reserve the right to be price independent. As a Sydneysdirect.com.au customer, you may of course choose to purchase online and pick up from one of our stores. Please note however that shipping will still be charged at the normal rate, but may be used as a credit for any in-store purchase.

Purchase Policy: Sydneysdirect.com.au reserves the right to cancel any order within 3 working days of the time the order was placed. Any order cancelled at the discretion of Sydneysdirect.com.au will be refunded in a timely manner and the customer contacted by email or phone to advise of the cancellation and refund status of an order.

Cancellation Policy: Please send all order cancellation requests to info@sydneysdirect.com.au. An order may be cancelled before it has been booked with a courier to leave our premises, without attracting a cancellation fee. However, a cancellation fee of $150 or 20% of the total purchase order, whichever is higher, applies if the stock had to be ordered from our supplier or the ordered item had been modified or upgraded at the customer’s request.

Refund Policy: Purchased items can only be refunded or exchanged within 14 days of purchase. In order to receive a refund or exchange, the customer must produce a valid proof of purchase and must return the item in its original condition including the original packaging and all accessories. However, all returns and exchanges are at our discretion (subject to the requirements of the Trade Practices Act 1974) and must be approved prior to the return or exchange of the goods. Please call us on 1300 118 228 or email us at info@sydneysdirect.com.auto obtain such approval before returning any goods. We do not accept non-faulty returns based upon a change of mind or wrong decision. Where goods are faulty or incorrectly described, and a refund or exchange is approved by us, a customer may choose between a refund, exchange or credit note. Please note that products may be returned or exchanged within 14 days of purchase if the product is defective. However, if mattresses or furniture are soiled and damaged and the product is not defective, the return or exchange will not be accepted. Please also note that in some instances the customer may be required to contact the relevant manufacturer of the product. Sydneysdirect.com.au reserves the right to process all refunds directly into your bank account by the next business day regardless of the original payment method.

Warranties: All products sold by Sydneysdirect.com.au are covered by manufacturers’ warranties.

Payment: Unless you have an approved account facility with Sydneysdirect.com.au, payment is strictly due on collection of the goods. You can make payment by Paypal, Visa and MasterCard. All online purchases must be paid for in full before goods will be shipped. All prices listed prices are in Australian Dollars

Recourse: If you are not satisfied with a product that you have purchased from us and you did not receive a satisfactory resolution from our customer service team, please contact us at info@sydneysdirect.com.au

Website: On rare occasions, freight or product description and charges may display or auto-calculate incorrectly. We reserve the right to cancel and refund any order priced or auto-calculated in error. Accessories for display purposes only. Actual colours may vary slightly due to monitor.

Security: When purchasing from sydneysdirect.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at support@sydneysdirect.com.au

Back to top